13.If your discomfort is something you feel will be an issue in the future, be sure to add it to your audit as a comment or observation. This will tell the next auditor what they should follow up on and may help area management recognize an opportunity for improvement, as any action they take would be preventive action. Work with affected personnel and area management to reach an agreement on the findings. While this may not be achievable (they do not like your results), try to obtain agreement, powering down the process along the way. If you still feel the finding is legitimate, there may be a need to agree to disagree with your findings continue to exist.
14.Once you are finished understanding the evidence of the process and whether that evidence reflects sound business practices, review the documents defining the process to see if the match up with what was seen. Any variation needs to be understood and worked through with area management to determine where there is a need to update the document (if it is found that the other things included in a procedure are not needed or there are additional steps that are not in the document but are needed) or a need to work with area personnel to ensure we are following practices deemed important.
16.CRITERIA:
- A nonconformance
was identified and will require corrective action?
- A potential
problem was identified and needs preventive action?
- An opportunity for
improvement was identified that could make us better (make more money or
spend less money)?
17.Area management facilitates corrective action, preventive action, and/or any other improvement opportunity per Improvement Systems. This would include actions taken by area management (without undue delay) and follow-up of action taken. The records generated as a result of corrective/preventive action are maintained as defined in the records section of the Master Control Plan.
18.The audit team, auditor, or audit coordinator, work with area management to determine when to verify any actions taken (allowing enough time for effective implementation), closing out findings (reporting the results) that have been dealt with by auditing those issues in a manner similar to the original audit (following the methods established).